Bandwidth Support

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Customer Success Plans

See what it feels like when a whole company has your back.

Learn about the plans

What makes Bandwidth support so good?

Software smarts and network know-how

We connect you directly to expertise from real humans who get it. Bandwidth understands the tough stuff, the tech stuff. Wherever you are in your move to the cloud, we’ve been there. And wherever your business is going, we can help show you the way.

Fast response times 24/7/365

Bandwidth support responds to every single inquiry according to our service level target response times. Plus every single customer has an escalation path. Because when it matters to you, it matters to us—even in the middle of the night.

Plans tailored to your communication needs

Sometimes you need a mission-critical port to go through in time. Sometimes you could really use some guidance on the changes in the messaging industry. And sometimes you just need a crystal-clear article to explain what’s up. Bandwidth has a support solution for all of it.

“Bandwidth’s support has been exceptional—any questions or request we make is quickly answered and resolved.”

Hari Prasad, CEO

Customer Success Plans

Signature

This level of support has been our standard since we opened our doors in 1999. Our exceptional team of experts is always ready to respond to your needs, day or night, with a CSAT consistently above 95%.

ALWAYS INCLUDED—FOR FREE:

24/7/365 technical support via phone and email
Round-the-clock email support for porting
Full access to our online knowledge base stuffed with expert guidance
Senior Manager level access
Access to our analytics portal and API
Dedicated onboarding specialist as you get acquainted with Bandwidth

Premium

Designed to give a little something extra to our customers with mission-critical communications.

ALL THE GOODNESS FROM THE  SIGNATURE PLAN, AND:

Call-in porting support available at all times
Pooled support, access to senior technical support
New customers, principal onboarding specialist assigned to guide your implementation
Volume based pricing
Director level access
Prioritized response times with support SLAs
Weekly check of messaging statistics

Premium Plus

A dedicated Customer Success Manager who proactively curates your support experiences and holds regular reviews.

ALL THE GREATNESS FROM THE PREMIUM PLAN, AND:

A primary Customer Success Manager with access to senior technical support, porting, and billing staff
Dedicated porting resources assigned to your account
New customers, principal onboarding specialist assigned to guide your implementation
VP/SVP level access
Regular account reviews
Daily check of messaging statistics
Prioritized access to relevant subject matter experts at Bandwidth for complex topics. Examples include API integration, porting best-practices, SIP interconnection review, Messaging campaign success & any other industry updates, and emergency services

Award-winning innovation and support